Terms of Use

Maison24.com and its content and services are provided by Maison 24 LLC under the following terms and conditions. By shopping at this website you are agreeing to accept these terms and conditions.

Cookies

In order to enhance the usability of our website and to enhance your experience while on our website, we use session variables (which are similar to Cookies) to record which pages users access. Usage of this tracking method is in no way linked to any personally identifiable information while on our site.

Copyright

Everything on this site, including images, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where specifically invited), duplicate, sell, or modify any portion of this site without express written authorization from Maison 24 LLC.

Customer Information

To place an order on our website, you must create an account on our website. Billing, shipping and other information gathered during the ordering process is obtained so we may fulfill your order. When setting up your account, you are given the option to receive future offers, specials, and news via email. You may choose to stop receiving offers, specials, and news via email from us at any time by opting out through one of our emails.

Disclaimer of Warranties

You acknowledge and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Maison24.com does not make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.

Gift Wrapping and Gift Enclosures

Gift wrapping and gift enclosures are provided at no additional charge. If you would like to have your item(s) gift wrapped and write a personalized message, please check the appropriate box at checkout and write your message in the box provided.

Indemnification

You agree to indemnify and hold harmless maison24.com and Maison 24 LLC and its officers, employees, and vendors from any claim, demand, action, or damage including any reasonable attorneys fees made or incurred by any third party arising out of or related to your use of this site.

Privacy

We respect your privacy and we will not sell, share or rent your information to any other entity for any reason.

Returns and Exchanges

We will gladly accept merchandise returns for exchange or store credit within 30 days of receipt of your purchase. Only items in saleable condition & clothing that has not been worn, washed, or altered may be returned. JEWELRY, ART, FOOD, SPECIAL ORDER/CUSTOM (including all shag rugs, custom size furniture & custom upholstery) and SALE merchandise is final sale and may not be returned.

Returns/exchanges may be made at our Bridgehampton ‘or Manhattan location’ or by shipping to our Bridgehampton location.

Exchanges and store credits exclude the original shipping charges which will not be refunded and return shipping costs are the responsibility of the customer.

If you would like to return merchandise to us for exchange or store credit, please call 1.888.806.2424 to notify us before shipping it back. You will be provided with a Return Merchandise Authorization #. Please clearly mark the outside of the box with the RMA # you are provided.

Merchandise returns via FEDEX, UPS, or USPS can be shipped to the following address:

Maison 24
470 Park Avenue
New York, NY 10022
Attn.: RETURNS

Security

This website is an extension of our retail store therefore the store, on-line inventory and customer databases are linked. We do not store credit card numbers from on-line transactions. Access to our customer database, billing, shipping, and order transaction is individually password protected and is limited to employees who need this information to perform specific functions to process your order.

Shipping

We ship via FedEx and shipping costs listed on this website are for orders shipping within the United States. The cost of shipping will be calculated at checkout and added to your order total. If you require shipping outside the US please call 1.888.806.2424 for rates and to place your order.

Orders placed on the website have a processing time of 24-48 hours if the merchandise is in stock plus shipping time via FedEx. Overnight, 2nd Day, and 3 Day Select refer to delivery times only and not the processing time for your order. We will make every effort to limit the processing time of orders with Overnight, 2nd Day and 3 Day Select shipping to one day.

Terms and Conditions

Your use of this website is governed by the terms and conditions set forth in this section. Please take a moment to review all the terms and conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions please refrain from using this website.

We reserve the right to modify or update the terms and conditions at any time without prior notice. Prices are also subject to change without notice. Your use of this website following any changes to our terms and conditions constitutes your agreement to follow these rules and to be bound by them. We encourage you to review the terms and conditions each time you use this website.

Your Account & User Warranties

You are responsible for maintaining the confidentiality of your account and password information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In placing an order, you warrant that you are over 18 years of age, and that you are providing maison24.com with accurate, true, and complete information and that you have the authority to place the order.